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LINGLINK CUSTOMER SUPPORT

Help starts only when you say so.

LingQi Assistant lets LingLink help with setup, installation, troubleshooting, and technical work through LingQi and the AI agent—inside one support session that you start and can stop.

Download ≠ access

Downloading, installing, or keeping the app on your computer does not let LingLink see your screen, files, or computer.

LingQi
Ready for support You choose every capability
✓Screen sharing
✓Mouse and keyboard
✓Command-line work

VERSION 1.0.0

Choose your computer

Official LingLink downloads. No account is required.

APPLE

macOS

Universal build for Apple silicon and Intel Macs. Requires macOS 13 or later.

Download for Mac↓
SHA-256c3fac3e988b4c59c3f9827a417b96da7d4383e36193c13373580ef1dbb763e85
MICROSOFT

Windows

Native 64-bit app for Windows 10 and Windows 11.

Download for Windows↓
SHA-256a084431b77ee320bc09c8d8b75c1bd40cd0372875f318e85f7ff84d7b3a45e71

Preview notice: This release is not yet Apple-notarized or Windows Authenticode-signed, so your computer may show a first-launch security warning. Verify the SHA-256 value above if needed.

YOUR CONSENT GATE

Four deliberate steps. No silent access.

  1. 1
    Open the app

    Nothing connects just because the app is installed.

  2. 2
    Allow all support access

    One LingQi button requests screen, controls, and tools; macOS may still show its two protected system prompts.

  3. 3
    Share the private link

    The one-time link expires after 30 minutes and works only once.

  4. 4
    Stop whenever you want

    Stopping the session immediately revokes access.

WHAT STAYS PRIVATE

Your computer remains yours.

  • ✓No access from downloading or installing
  • ✓No hidden background service
  • ✓No automatic access to your files
  • ✓The customer app cannot access LingLink systems, accounts, or files
  • ✓Passwords, secure sign-in, and administrator approval remain protected
  • ✓Every normal support visit needs a fresh link from you