What it does for you
- Unified inbox for web chat, email and social messages
- AI replies grounded in your own service catalogue and documents
- Instant handover to a human with the full conversation history
AI & Agents
Response AI Support Suite
Response AI 智能客服套件
Answer every customer message across every channel, with a human always able to step in.
What is included
- Channel connection and inbox setup
- Knowledge base built from your content
- Escalation rules and handover workflow
- Reply quality review after launch
How it works
Every engagement runs through the same five stages, whether it is one focused task or a larger system.
- 01DiagnoseWe confirm the goal, the audience, the systems already in use, and what a good result looks like for this specific piece of work.
- 02ArchitectWe agree the scope in writing: what is included, where the work starts and stops, and how it connects to your existing tools.
- 03BuildWe produce the work and show it running against real structure and real data, rather than describing it on a slide.
- 04LaunchWe check it on mobile and desktop, in both languages where relevant, then hand it over with notes your team can follow.
- 05IterateWe review what the work actually produced and agree the next improvement, so the system keeps earning its place.
What we need from you
- A short conversation about the goal and who it is for.
- Access to the systems or accounts involved, or someone who holds it.
- Any content, data or brand material you already have.
- One person who can approve the scope and accept the delivery.
What you get back
- The delivered work itself, running on systems you own.
- A written scope with the acceptance points agreed before the build starts.
- Handover notes so your team can operate and change it.
- A named next step once the result has been reviewed.
Scope and price are prepared per business after that first conversation. No package prices are published.
Scope and pricing are prepared per business after a short conversation. We do not publish package prices.
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